You can return the portable charger to the same station, or simply find all available station locations using The Power Up To Go Map by scanning our QR code. To return it, just slide the charger into the station with the logo facing up.

A ‘pending’ Power Up To Go transaction is just a pre-authorization to confirm your payment method is valid. After you return the charger, your credit card company will lift the hold, and you’ll only be billed for the time you used, based on 30-minute intervals. The hold typically disappears within 0-5 business days, depending on your bank’s processing time.

Please note that if a charger is kept for more than 24 hours, you’ll be charged $40, and at that point, the charger is yours to keep and use as you want.

If you encounter any issues with a charger or station that you believe could lead to safety issues, please let us know as soon as you possibly can.

You can reach us by doing the following:

• Call our customer service hotline at 504-276-7160
• Fill this form to contact us